Talk to our specialists
Reach out anytime — for a consultation about adoption, materials, or a quote.
How the engagement works
From your first inquiry through launch and long-term maintenance, we support you at every phase. The durations shown are typical estimates.
- 1Kickoff
Inquiry & discovery
Reach us by form or phone. We'll take a detailed look at your requirements, current challenges, and the installation site. You're also welcome to visit our showroom.
- 22 business days
Proposal & quote
Based on the discovery, we create drawings for the optimal locker configuration. We present the proposed features, installation method, and operating plan together with a detailed quote.
- 33 business days
Contract & spec finalization
Once you're satisfied with the proposal, we move to contract. We finalize the specification and any customization, then proceed to manufacturing and installation prep.
- 490 days
Manufacturing & installation
We manufacture the locker to the finalized specification. Lead time is about 3 months. Specialist staff visit your designated location to carry out the installation safely and quickly.
- 5Launch
Launch & maintenance support
After launch, we provide ongoing support with feature additions via remote update and a maintenance service. You can also add compartments a controller at a time.
If you're in a hurry, let us know. When we can base the build on an existing configuration, we can sometimes shorten the lead time.
We keep you running after adoption, too
A locker isn't finished once it's installed. We provide a point of contact for after launch, and an escape route for when the site is stuck.
On-site maintenance included in year one
On-site maintenance for the first year after installation is included in the price; we come out for issues that require on-site attention at no extra charge. From the second year, you can choose a maintenance plan to match your scale of operation and budget.
A support desk open 24 hours
Chat on the support portal is available 24 hours a day. Inquiries are logged as tickets so you can follow their progress. A voice-based support channel is also available (in beta).
support.keyvox.coOfficial community
In the official Discord community, you can interact with experienced members and other adopters, and see how sites with the same use case operate.
Remote updates
Feature additions and improvements are applied from the cloud. You can grow the system to match your operation without swapping out on-site equipment.
Openable when things stop
It includes an emergency-unlock area for power outages, and manual unlocking with a physical key during network outages. The site never comes to a complete stop while you wait to reach support.
Expansion & spec-change consultations
You can add compartments a controller at a time. If your operation changes and you want to rework the box layout, we can consult with you from the design stage.
See it at the showroom
You can get hands-on with real units at our showroom in Osaki, Shinagawa, Tokyo. Use it to confirm the specification before adoption, or to consult after launch.
Maintenance plans from the second year are decided after discussing the scope and cost. Contact us for details.
Talk to us about adoption
The more we know — the installation dimensions, the number of compartments, and the systems you want to integrate — the more concrete our first response can be.