Luggage Storage

Manage luggage before check-in and after check-out — easily and securely

Provide dedicated lockers that store suitcases safely. Guests can retrieve their bags freely using a QR code.

Before in/out
Guest
Store bags
Locker
Same room key
After check-out

Problems

Challenges

Storing bags at the hotel front desk before check-in and after check-out placed a heavy load on staff. Manual luggage handling took time when bags were lost or handed over, negatively affecting guest satisfaction.

A growing burden on front-desk staff

As inbound travel grew, more guests left large bags before check-in and after check-out, squeezing front-desk operations and increasing the staff burden.

Risk of losing luggage

Manual luggage handling carried a risk of loss or mix-ups. Wait times at handover also lowered guest satisfaction.

Solutions

Use self-service

Installing large suitcase-ready lockers and letting guests store and retrieve bags self-service eased the staff burden.

Access with the room's QR code

Using the QR-code key from the room they stayed in, guests can smoothly drop off and pick up bags whenever they like.

After deployment

Adopting the KEYVOX Smart Locker enabled safe, efficient luggage storage. Guests can store and retrieve bags self-service using the same QR code they used for their room, and the staff workload was greatly reduced.

Solution overview

Store suitcases safely and enable luggage handling with easy access using the same QR code as the room.

Case Studies

Luggage storage case studies

See all case studies

Pre-check-in linked with suitcase storage — UNPLAN Fukuoka

The hostel UNPLAN Fukuoka introduced KEYVOX Smart Lockers and smart locks together, and runs a check-in system of its own that works with them. Like boarding a flight, guests check in and pay in advance, then go straight to their rooms without stopping at the front desk. They can also drop their suitcases in the locker room first and head out sightseeing, and after check-out they can use the same PIN to access their luggage freely for the rest of the day. Front desk work dropped significantly and guest satisfaction rose.

Other use cases

Rental Business

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