Seamless key handover to guests, with less load on the front desk
Hand over keys with a smart key box. Built for unattended, low-staff check-in.
Pre-register
Guest
Store room key
Front desk
Collect by QR
Late OK
Challenges
Handing over the key needed at check-in is part of every hotel stay. With traditional front-desk service, late-night arrivals placed a heavy load on staff. Leaving keys at the front desk was also a security concern.
Key handover requires staff
Front-desk staff had to be on duty from the start of check-in onward, making staff workload and labor cost a major challenge.
Risk of key theft
Managing physical keys in a physical box at the front desk carried a security risk, since keys could be stolen easily.
Solutions
Key handover with self check-in
Integrating with self check-in enabled automatic key handover. Guests can collect the key anytime, improving satisfaction and easing the staff burden.
Key management inside the locker
Keys are stored safely inside the locker, and no one but the authorized guest can retrieve them. Staff key retrievals are logged too, greatly improving facility security.
After deployment
Adopting the KEYVOX Smart Locker enabled safe, unattended, low-staff, contactless key handover at the hotel.
Solution overview
Using QR codes, key handover is smooth and secure.
Case Studies
Key handover case studies
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