Smooth in-store pickup for online orders, and higher customer satisfaction
Pickup lockers ease the burden on staff and cut wait times, delivering a smooth handover experience.
Order online
Customer
Stock counter
Staff
Skip the line
On arrival
Challenges
Manual in-store handover puts a heavy load on staff during peak times. When it gets crowded, picking up an order takes a long time, which risks lowering customer satisfaction.
A heavy workload at peak times
With limited staff resources, peak-time handovers placed a heavy burden on the team, and handover mistakes were frequent when it got busy.
A poorer customer experience
When it was crowded, customers couldn't receive their orders right away and faced long waits, which lowered satisfaction.
Solutions
Use pickup lockers
Smart lockers let customers collect orders self-service, easing the load on staff.
Fast handover
Customers collect their order easily with a QR code they received in advance — no waiting, and quick pickup.
After deployment
Adopting the KEYVOX Smart Locker enables an efficient in-store handover service. Contactless pickup reduces the staff workload, and shorter wait times can also improve the customer experience.
Solution overview
Pickup smart lockers streamline handovers and improve the customer experience.
Talk to our specialists
Reach out anytime — for a consultation, materials, or a quote.